1. You are talking to AI

Characters are fictional, and their replies are generated by AI. We show a notice that you are talking to AI, not a human, at the start of each conversation and at least every three hours during a continuing conversation. Characters are designed not to claim to be human, including when you ask directly. AI-generated images and audio are labeled where the law requires.

2. Adults only

Wishhh is only for adults 18 and over, or the age of majority where you live if higher. Companion chatbots may not be suitable for some minors. We ask you to confirm that you are 18 or older when you sign up. If our systems detect signs that a user may be under 18, we restrict the account and may require age verification. A parent or guardian can report an account that may belong to a minor to support@wishhh.ai.

3. Suicide, self-harm, and serious violence

• Detection. Automated systems look for messages that suggest suicidal thoughts, self-harm, or a risk of serious violence, and prevent Characters from generating content that encourages self-harm or explains how to do it.
• Response. When we detect these signs, we pause the normal conversation and show crisis resources, including the 988 Suicide & Crisis Lifeline (call or text 988 in the U.S.) and 9-8-8 in Canada, and we encourage you to reach out to someone you trust.
• Improvement. We regularly review how these protections perform and update them based on recognized suicide-prevention guidance.

These protections can miss or misread a situation. Wishhh is not monitored by crisis counselors and is not an emergency service. If you or someone else is in immediate danger, call 911 or your local emergency number.

4. Reporting and child protection

You can report a message, Character, or user from within the app, or email support@wishhh.ai. You can also block a user so that their content no longer appears to you. We prohibit child sexual abuse and exploitation, any sexualization of minors, grooming, non-consensual intimate imagery, and impersonation. We remove such content, close the accounts involved, and report apparent child sexual exploitation material to the National Center for Missing & Exploited Children as required by law. You can appeal a moderation decision at support@wishhh.ai.

5. Data used for safety

Safety processing uses the messages needed to assess a risk signal or report, the related AI replies, and limited account information, as described in our Privacy Policy. We do not use this information for advertising. Where the law requires, we report aggregated, non-identifying information about crisis referrals to regulators.

6. Contact

NOVASONIC GAMES PTE. LTD., 150 BEACH ROAD, #28-05, GATEWAY WEST, SINGAPORE 189720 · support@wishhh.ai

1. Who we are

This Privacy Policy explains how NOVASONIC GAMES PTE. LTD., a Singapore-registered corporation with its principal office at 150 BEACH ROAD, #28-05, GATEWAY WEST, SINGAPORE 189720 (“Wishhh”, “we”, “us”), collects, uses, discloses, and protects personal information when you use the Wishhh apps, websites (including wishhh.ai), and related services (the “Services”). This Policy is part of our Terms of Service. The regional notices near the end of this Policy add information for residents of specific countries and regions.

2. Information we collect

2.1 Information you give us

• Account information: email address, username, confirmation that you are 18 or older, and sign-in details from the sign-in provider you choose, such as Google.
• Chat Content: messages, voice messages, images, and prompts you send to Characters, and the responses generated for you.
• Creations: Characters, personas, and other content you create or publish.
• Purchases: records of subscriptions and in-app purchases. Card details are handled by the app store or our payment processor, not by us.
• Support and feedback: messages you send us and survey responses.

2.2 Information collected automatically

• Device and log data: device model, operating system, app version, IP address, crash data, and time zone.
• Identifiers: user ID, device identifiers, and, with your permission, advertising identifiers (IDFA or GAID).
• Usage data: features used, session length, and settings.
• Location: approximate location (city or region) inferred from your IP address. We do not collect precise location.
• Inferences: interests and preferences we derive from your activity, such as the kinds of Characters and stories you engage with.

2.3 Voice. We may retain voice messages to provide and improve speech features, subject to your model-improvement setting. We do not create voiceprints or other biometric identifiers from your voice.

2.4 Sensitive information you share. Chats may reveal sensitive details, such as health or sexual orientation. We process this information only to provide and secure the Services, and we do not use it for advertising or profiling. Before Chat Content is used to improve our models, we apply automated filters designed to remove sensitive information.

3. How we use information

3.1 To provide the Services: generating replies, keeping conversation memory, syncing across your devices, processing purchases, providing support, and preventing fraud and abuse.

3.2 To improve our AI models. We use your Chat Content to train or improve AI models only if you turn on “Help improve Wishhh” in Me → Settings. You can change your choice at any time in Me → Settings (“Help improve Wishhh”). Opting out applies going forward: it stops eligible new Chat Content from being included in future model-improvement datasets. It does not require us to reverse training or evaluation completed before you opted out, except where applicable law requires otherwise. We still honor requests to delete retained source data. Before use, we remove direct identifiers such as names, email addresses, and phone numbers, and apply automated filters designed to exclude sensitive information such as health details.

3.3 To keep users safe: detecting prohibited content, enforcing our Terms, detecting signs of crisis and showing support resources, and age assurance.

3.4 To personalize and communicate. We personalize your experience, including recommending Characters and content and showing you offers for Wishhh features, based on your activity and on interests inferred from your interactions (excluding sensitive information). With your consent where the law requires it, we may send you promotional messages, which you can turn off at any time.

3.5 De-identified data. We may create de-identified or aggregated data that can no longer reasonably be linked to you and use and disclose it for any lawful purpose, including after you delete your account or turn off model improvement. Removing names alone does not make data de-identified. We keep such data in de-identified form, do not attempt to re-identify it, and require recipients by contract to do the same.

3.6 To comply with law: meeting legal obligations and responding to lawful requests.

4. AI providers and review of conversations

• You are chatting with AI. Characters are fictional, and their replies are generated by AI. They are not real people and are not licensed professionals.
• Third-party AI providers. We send the AI providers listed in Annex A only the content needed to generate a reply. Our contracts prohibit them from using your content to train their own models and require them to delete it within 30 days, except where the law requires longer retention for safety or abuse monitoring.
• Review of conversations. Our staff do not read private chats as a routine practice. Authorized trust and safety staff may review specific messages when you report or share a conversation with us, when our systems flag possible illegal content, child safety risk, or imminent harm, or when the law requires it. In addition, a limited number of authorized employees and contractors may review small samples of conversations, with direct identifiers removed, to evaluate quality, safety, and model performance. Samples used to prepare training data come only from Chat Content that is eligible for model improvement under your settings. Reviewers work under access controls, logging, and confidentiality obligations.
• Memory. Wishhh remembers details from your chats to keep conversations consistent. You can view and delete memories on each Character’s memory page.

5. How we disclose information

• Service providers that host data, process payments, and provide support, analytics, and security, under contracts that limit their use of the data. Our main providers are listed in Annex A.
• Attribution and measurement providers listed in Annex A, as described in Section 6.
• AI providers listed in Annex A, as described in Section 4.
• Other users, for content you choose to publish, such as public Characters and your profile name.
• Legal and safety: to comply with law or valid legal process, to protect anyone from death or serious bodily harm, including referrals to emergency services, or to enforce our Terms.
• Corporate transactions: in connection with a merger, acquisition, financing, or sale of assets, including during due diligence.
• With your consent or at your direction.

We do not sell Chat Content or give it to advertisers or data brokers.

Third-party services you choose to use, such as app stores and sign-in providers, process your information under their own privacy policies.

6. Advertising

Advertising measurement. We advertise Wishhh on other apps and websites. To measure those campaigns, our attribution provider listed in Annex A receives your device’s advertising ID and app events, such as installs, sign-ups, and purchases, and shares them with the advertising platforms we use, such as Meta, Google, and TikTok. Under some U.S. state laws, this may be “sharing” of personal information for targeted advertising. To limit sharing, delete or reset your advertising ID，you can email support@wishhh.ai with the subject "Do Not Sell or Share" to make a request under applicable law. We honor Global Privacy Control signals on our websites. We never send Chat Content to advertising platforms.

Wishhh does not show third-party ads. If this changes, we will update this Policy and notify you before the change takes effect.

7. Your choices and rights

You can do the following in the app, without contacting us:

• View, edit, or delete chats, memories, and Characters.
• Request a copy of your data (Me → Settings → Help & Feedback).
• Turn model improvement on or off (Me → Settings → “Help improve Wishhh”).
• To opt out of targeted advertising, you can email support@wishhh.ai with the subject "Do Not Sell or Share" to make a request under applicable law.
• Turn off push notifications and marketing messages.
• Delete your account (Me → Settings → Delete Account), or request deletion without the app at wishhh.ai/delete-account.

Depending on where you live, you may have the right to know, access, correct, delete, or port your personal information; to opt out of targeted advertising, sale, or profiling; to limit the use of sensitive information; and to withdraw consent. To make a request, use the in-app form or email support@wishhh.ai. We will verify your identity using your account email and respond within 45 days, which we may extend once by 45 days with notice. We will not treat you differently for exercising your rights. You may use an authorized agent with your written permission. If we deny your request, you can appeal by replying with “Appeal” in the subject line, and we will respond within 45 days. We do not charge for requests. We may decline requests that are manifestly unfounded or excessive, or that fall under a legal exception, and we will tell you why.

8. How long we keep information

If you delete your account, Characters you published may remain available to other users and will be shown as created by “Deleted user”. Do not put personal information into a public Character.

9. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including industry-standard technical security measures. No system is completely secure, and we cannot guarantee the security of your information. If a breach affects your personal information, we will notify you and regulators as required by law.

10. Age requirements

Wishhh is only for adults 18 and over, or the age of majority where you live if higher. We ask you to confirm that you are 18 or older when you sign up. If our systems detect signs that a user may be under 18, we may require age verification and restrict the account until it is complete. If we learn that we have collected personal information from someone under 18, we will close the account and delete that information, except records we must keep for child safety or legal reasons. Parents or guardians can contact support@wishhh.ai to request deletion.

11. Where we process information

We store personal information in the United States, Singapore and other countries where service providers operate. Our service providers and AI providers may process it in the countries listed in Annex A. We use the contractual and technical safeguards required by applicable law for international transfers. Our personnel and contractors located in Singapore and China may access personal information as needed to develop, operate, and support the Services, under access controls, logging, and confidentiality obligations.

12. Companion safety

• AI disclosure. We tell you at the start of each conversation, and at least every three hours during a continuing conversation, that you are talking to an AI and not a human. AI-generated images and audio are labeled or marked as AI-generated where the law requires.
• Crisis support. If a conversation shows signs of suicidal thoughts or self-harm, we interrupt it and show crisis resources, such as the 988 Suicide & Crisis Lifeline in the U.S. or 9-8-8 in Canada. Our protocol is published at wishhh.ai/safety.
• Suitability. Companion chatbots may not be suitable for some minors.
• Reporting. We may report aggregated, non-identifying data about crisis referrals to regulators as required by law.

13. Notice to U.S. state residents

This section applies to residents of California and of other U.S. states with consumer privacy laws, including Colorado, Connecticut, Oregon, Texas, and Virginia. It supplements the rest of this Policy.

13.1 Categories of personal information we collected in the past 12 months

Sources: you, your device, sign-in providers. Retention: see Section 8.

13.2 Sensitive personal information. Where a state requires consent to process sensitive data, we obtain it first. We use sensitive personal information only for purposes permitted without an opt-out under California law, such as providing the Services and security.

13.3 Opt-out preference signals. We treat Global Privacy Control as a valid request to opt out of sale and sharing for that browser or device, and we display a confirmation when it has been applied. Because there is no common industry standard for browser “Do Not Track” signals, we do not respond to them.

13.4 Minors. We do not knowingly sell or share the personal information of anyone under 18.

13.5 Nevada. We do not sell covered information as defined by Nevada law. You may send requests to support@wishhh.ai with the subject “Nevada Do Not Sell Request”.

14. Notice to residents of Canada

• Accountability. Our Privacy Officer is support@wishhh.ai, reachable at support@wishhh.ai or 150 BEACH ROAD, #28-05, GATEWAY WEST, SINGAPORE 189720.
• Consent. We rely on your express consent for sensitive uses, including using Chat Content for model training and processing sensitive information. You can withdraw consent at any time, subject to legal or contractual limits, and we will explain the consequences.
• Transfers outside Canada. Your information is stored and processed outside Canada, as described in Section 11, and may be accessible to courts and authorities there. For Quebec residents, we carry out a privacy impact assessment before transferring personal information outside Quebec.
• Privacy by default in Quebec. For Quebec residents, privacy settings are set to the most protective level by default. Features that allow us to identify, locate, or profile you, such as model improvement and personalized recommendations, stay off until you turn them on.
• Automated decisions. If we make a decision about you based only on automated processing, such as restricting your account after an age check, we will tell you, explain the main factors on request, and let you ask for human review.
• Access and correction. You may ask to access or correct your personal information. We respond within 30 days.
• Complaints. You may contact the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d’accès à l’information.

15. Changes to this Policy

We may update this Policy at any time. If we make material changes, we will notify you as required by law, such as in the app. Your continued use of the Services after the effective date means you accept the updated Policy, except where your consent is required.

16. Contact us

NOVASONIC GAMES PTE. LTD., Attn: Privacy, 150 BEACH ROAD, #28-05, GATEWAY WEST, SINGAPORE 189720 · support@wishhh.ai · In the app: Me → Settings → Help & Feedback. · Data Protection Officer: support@wishhh.ai · Website: wishhh.ai

Annex A. AI and other service providers

We will update this list before a new AI provider begins receiving Chat Content. Other service providers may change from time to time; we keep this list current.

1. Agreement

These Terms are a contract between you and NOVASONIC GAMES PTE. LTD. (“Wishhh”, “we”, “us”) and govern your use of the Wishhh apps, websites (including wishhh.ai), and related services (the “Services”). Our Privacy Policy and any feature-specific terms shown to you are part of these Terms. You accept these Terms by tapping to agree to them when you create an account. If you do not agree, do not use the Services.

2. Eligibility and age

You must be at least 18 years old, or the age of majority where you live if higher, to use the Services. You confirm that the age information you give us is accurate. We may ask you to verify your age at any time and may restrict or close accounts that we reasonably believe belong to minors. Giving a false age is a material breach of these Terms.

3. Your account

Keep your login credentials secure and tell us promptly at support@wishhh.ai if you suspect unauthorized use. You are responsible for activity on your account. You may not keep multiple accounts to get around limits or enforcement. You may delete your account at any time in Settings.

4. The nature of AI Characters

• AI, not a person. Characters on Wishhh are fictional, and their responses are generated by artificial intelligence. You are not talking to a human, even if a Character says otherwise. Characters are designed not to claim to be human, including when you ask directly.
• Not professional advice. Characters are not doctors, therapists, lawyers, or financial advisers, and nothing they say is professional advice. Do not rely on them for decisions about your health, safety, legal, or financial matters.
• Outputs may be wrong. AI outputs may be inaccurate, offensive, or inconsistent with a Character’s description.
• Labels and reminders. We remind you at least every three hours during a continuing conversation that you are talking to an AI, and we label or mark AI-generated images and audio where the law requires.
• Not for minors. Wishhh is for adults only. Companion chatbots may not be suitable for some minors.
• If you are in crisis. If you are thinking about suicide or self-harm, or you are in danger, stop the conversation and contact emergency services or a crisis line, such as 988 in the U.S. or 9-8-8 in Canada. When our systems detect signs of crisis, we may pause the conversation and show support resources. See wishhh.ai/safety.

5. Content

5.1 Your Content. “Your Content” means what you submit to the Services, including messages, voice, images, prompts, personas, and Characters you create. You keep ownership of Your Content.

5.2 License to us. (a) Private content. For Your Content that you do not publish, including your private chats, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt, and display it as needed to operate, secure, and provide the Services to you. Whether your private chats are used to improve our AI models is governed only by our Privacy Policy and your model-improvement settings. (b) Published content. For Characters, personas, stories, and other content you choose to publish, you grant us a worldwide, perpetual, non-exclusive, royalty-free, transferable, and sublicensable license to host, store, reproduce, modify, adapt, translate, display, perform, distribute, rank, recommend, and promote it in any media to operate, promote, and improve the Services. This license continues after you delete your account, as described in Section 5.4.

5.3 Outputs. As between you and us, and to the extent permitted by law, you may use the outputs generated for you for personal, non-commercial purposes. Outputs may not be unique, and other users may receive similar outputs. We do not promise that outputs are protected by copyright or that they do not infringe anyone’s rights.

5.4 Public Characters. If you publish a Character, you grant other users a license to interact with it. We may continue to make published Characters available, and may modify, rank, recommend, or remove them, including after you delete your account. Do not include personal information in a public Character.

5.5 Feedback. If you send us feedback or suggestions, we may use them without restriction or compensation to you.

5.6 Your promises. You confirm that you have the rights needed to submit Your Content and that it does not infringe anyone’s rights, including rights of publicity, or violate these Terms.

6. Rules of conduct

6.1 You may not:

• create or request sexual content involving minors, or any content that sexualizes minors, including role-play and fictional characters depicted as under 18;
• request or generate sexually explicit content in the version of the app distributed through Google Play;
• use another person’s name, image, likeness, or voice without permission, including to create a Character or recreate a voice;
• create Characters that present themselves as licensed professionals;
• use the Services to harass, threaten, or dox anyone, or to create non-consensual intimate imagery;
• post hateful content that promotes violence or discrimination against people based on race, ethnicity, religion, disability, age, nationality, veteran status, sexual orientation, sex, gender, gender identity, or any other characteristic associated with systemic discrimination; spam, scam, or deceive other users;
• promote or give instructions for suicide, self-harm, eating disorders, violence, or illegal activity;
• infringe intellectual property, including by uploading characters or artwork you do not have rights to;
• upload malware, probe for vulnerabilities, or interfere with the security of the Services;
• scrape, reverse engineer, or overload the Services, or try to bypass safety filters or age checks;
• sell or transfer accounts or Gems outside the Services.

6.2 Enforcement. We may remove content, limit features, or restrict, suspend, or terminate accounts when we reasonably believe this is necessary to enforce these Terms or our policies, protect users or the integrity of the Services, prevent fraud or abuse, address security or operational risk, comply with law, or protect our rights or those of others. Where practical, we will tell you why and let you appeal at support@wishhh.ai. We use automated tools and human review to moderate content, but we cannot review everything and do not guarantee that all content complies with these Terms.

7. Safety reporting

We report apparent child sexual exploitation material to the National Center for Missing & Exploited Children and to other authorities as required by law. You can report a Character, message, or user from within the app. You can also block a user so that their content no longer appears to you. If we believe someone faces an imminent risk of serious harm, we may contact emergency services.

8. Purchases and payments

8.1 Subscriptions. Paid plans renew automatically at the end of each billing period at the price shown when you subscribed, until you cancel. Before you buy, we show the price, billing frequency, and how to cancel. You can cancel at any time in your app store account settings. On Google Play, go to Payments & subscriptions > Subscriptions. Deleting the app or your account does not cancel a subscription. Cancellation takes effect at the end of the current period. We will tell you in advance about any price increase, and you can cancel before it applies. We send any renewal reminders the law requires. Fees are non-refundable, including for partial periods, except as required by law or the app store’s policies.

8.2 Gems. Gems is a limited, revocable license with no cash value. It cannot be exchanged for money or transferred outside the Services. We may change its price, the amount needed for any feature, or its availability. If we close your account because you violated these Terms, unused Gems is forfeited, except where the law requires otherwise.

8.3 Refunds. All purchases are final and non-refundable, except as required by law or by the refund policy of the app store you used.

9. Our intellectual property

The Services, including our software, designs, official Characters, and trademarks, belong to us or our licensors. We grant you a limited, personal, non-transferable, revocable license to use the Services under these Terms. If you believe content on the Services infringes your copyright, send a notice to our designated agent: 150 Beach Road, #28-05, Gateway West, Singapore 189720. We respond to notices under the U.S. Digital Millennium Copyright Act and terminate repeat infringers in appropriate circumstances.

10. Suspension and termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access to all or part of the Services for the reasons described in Section 6.2, or if continuing would create legal or safety risk. If we terminate a paid account for reasons other than your breach of these Terms, we will refund the unused portion of any prepaid subscription.

11. Changes to the Services

We may add, replace, change, limit, suspend, or discontinue any part of the Services, including Characters, AI models, features, and content settings. If a change materially reduces a paid feature you have already paid for, we will tell you in advance where practical. Nothing in this Section limits any right you have under applicable consumer law.

12. Disclaimers

TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTPUTS WILL BE ACCURATE, APPROPRIATE, OR UNINTERRUPTED. WE DO NOT ENDORSE, AND ARE NOT RESPONSIBLE FOR, CONTENT CREATED BY USERS OR GENERATED BY CHARACTERS. SOME JURISDICTIONS DO NOT ALLOW THESE DISCLAIMERS, SO THEY MAY NOT APPLY TO YOU.

13. Limitation of liability

TO THE EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR (B) US$100. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FOR FRAUD OR GROSS NEGLIGENCE, OR FOR STATUTORY DAMAGES OR OTHER REMEDIES THAT CANNOT BE WAIVED.

14. Indemnity

To the extent permitted by law, you will defend and indemnify NOVASONIC GAMES PTE. LTD. and its affiliates, officers, and employees against third-party claims arising from Your Content or your violation of these Terms or of law, including reasonable attorneys’ fees. We may assume the exclusive defense of any such matter, and you will cooperate with us. This does not apply to consumers where prohibited, including in Quebec.

15. Dispute resolution (United States)

15.1 Informal resolution. Before starting any formal proceeding, send a written notice describing the dispute and the relief you seek to legal@wishhh.ai. We will try to resolve it informally within 30 days. This does not prevent either party from filing a claim before a legal deadline or from contacting a government agency.

15.2 Individual arbitration. If we cannot resolve it, you and we agree that any dispute relating to the Services or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its consumer arbitration rules then in effect. The Federal Arbitration Act governs this Section. Filing, administrative, and arbitrator fees are allocated under those rules, and we will pay the fees those rules require a business to pay. Hearings may be held by video or in the county where you live.

15.3 Exceptions. Either party may bring an individual claim in small claims court, and either party may seek court relief for intellectual property infringement. You may seek public injunctive relief in court where applicable law does not allow that right to be waived; that claim will be paused until any related individual arbitration ends. Nothing here stops you from reporting issues to a government agency.

15.4 Class action and jury waiver. Claims may be brought only individually, not as a plaintiff or class member in any class, collective, or representative proceeding, and you and we each waive the right to a jury trial. If this class waiver is found unenforceable for a claim, that claim will proceed in court, not in arbitration.

15.5 30-day opt-out. You may opt out of this Section 15 by emailing legal@wishhh.ai within 30 days after you first accept these Terms, with your name, account email, and a statement that you opt out. Opting out does not affect any other part of these Terms.

15.6 Mass filings. If 25 or more similar claims are filed by or with the help of the same law firm or coordinated group, they will be administered under the American Arbitration Association’s mass arbitration rules and fee schedules then in effect.

16. Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, and by the Federal Arbitration Act. Claims not subject to arbitration will be brought exclusively in the state or federal courts in New Castle County, Delaware, and you consent to their personal jurisdiction. This does not deprive you of the protection of any mandatory consumer law of your place of residence.

17. Users in Canada

• These Terms are governed by the laws of the province or territory where you live and the federal laws of Canada that apply there. Section 15 does not apply to you where consumer law prohibits pre-dispute arbitration or class action waivers.
• Quebec. If you are a consumer in Quebec, Sections 14 and 15 do not apply to you, and nothing in these Terms limits your rights under the Consumer Protection Act (Quebec) or the Civil Code of Québec.
• Any limitation or exclusion in Sections 12 and 13 applies only to the extent permitted by the consumer protection law of your province.

18. Changes to these Terms

We may update these Terms at any time. Changes take effect when posted, except that material changes take effect 15 days after we notify you. Your continued use of the Services after that date means you accept the changes. Changes to Section 15 will not apply to disputes of which we had notice before the change.

19. General

• Entire agreement. These Terms and the documents they reference are the entire agreement between you and us about the Services.
• Severability and waiver. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets, or to an affiliate.
• Electronic communications. You agree that we may send notices, agreements, and other communications electronically, including in the app or by email, and that they satisfy any legal requirement that communications be in writing. We send marketing messages only as the law permits, and you can unsubscribe at any time.
• Third-party services. The Services rely on app stores, payment processors, sign-in providers, and other third-party services. Their own terms apply to your use of them, and we are not responsible for services we do not control.
• Google Play. If you downloaded the app from Google Play, Google’s terms also apply to your download and purchases, and Google is not responsible for the Services.
• Contact. NOVASONIC GAMES PTE. LTD., 150 BEACH ROAD, #28-05, GATEWAY WEST, SINGAPORE 189720 · support@wishhh.ai.

1. How to delete your account

• In the app: Me → Settings → Delete Account.
• Without the app: email support@wishhh.ai with the subject “Delete my account”. Send it from the email address linked to your account, or include the sign-in identifier you use, such as your Google account email.
• We may ask you to confirm the request to protect your account. Never send us your password or an identity document.

Email support@wishhh.ai

2. What we delete

We delete your account information, Chat Content, voice messages, memories, personas, and Characters you created, except that Characters you published may remain available to other users and will be shown as created by “Deleted user”, as described in our Terms of Service. We delete this data from our active systems within 30 days after we verify your request and remove it from backups within 90 days. We also instruct our service providers, including the AI providers listed in our Privacy Policy, to delete their copies.

3. What we may keep

• Purchase records, for the period required by tax and accounting law.
• Trust and safety and abuse records, for up to 24 months, or longer if needed for a legal claim or a legal obligation such as child-safety reporting.
• Aggregated or de-identified information that can no longer reasonably be linked to you.
• If you allowed us to use your chats to improve our AI models, the source data is deleted as described above; models already trained are not retrained.

Deactivating or pausing your account is not deletion.

4. Subscriptions

Deleting your account does not cancel a subscription. Cancel it in your app store account first; on Google Play, go to Payments & subscriptions > Subscriptions. Uninstalling the app does not cancel it either. Unused Gems cannot be restored after your account is deleted. You do not have to wait for a paid period to end before deleting your account.

5. Contact

NOVASONIC GAMES PTE. LTD., Attn: Privacy, 150 BEACH ROAD, #28-05, GATEWAY WEST, SINGAPORE 189720 · support@wishhh.ai